6. Vehicle air-conditioning

RoadLux provides vehicle air-conditioning services including mobile services and services where a customer brings their vehicle to an agreed RoadLux service location.

The RoadLux customer journey does not describe the agreed service location as a workshop, RoadLux workshop, garage, RoadLux garage or branch, unless RoadLux genuinely begins operating it as such.

7. Current standard aircon pricing

The £14.99 Mobile Service fee is displayed before the customer confirms a mobile booking.

8. RoadLux+ aircon prices

Eligible active RoadLux+ members receive member Vehicle Aircon pricing from Day 1 of active membership.

These are current prices rather than a contractual promise that the monetary amounts can never change. Any future price will be shown before the relevant future booking is confirmed.

9. RoadLux+ aircon add-ons

RoadLux+ members may receive substantial member discounts on eligible Aircon add-ons. Eligible add-ons and discounts may change.

Where available, RoadLux displays the Standard Price, the RoadLux+ Price and the Member Saving.

RoadLux does not promise that every add-on will permanently have the same percentage discount unless RoadLux specifically creates that promotion.

From Day 1 of an active RoadLux+ membership, the Antibacterial Air Conditioning Treatment is supplied free of charge (£0) with every paid R134a or R1234yf regas. It is not charged as a paid add-on to eligible members and cannot be exchanged for cash or credit.

10. £25.00 mobile aircon service charge

A £25.00 service charge applies where RoadLux attends a mobile Vehicle Aircon booking but the requested air-conditioning service cannot appropriately be completed because of an existing fault, condition or problem with the vehicle or air-conditioning system.

This may include an existing mechanical, electrical or system fault that prevents the booked service from being appropriately carried out.

The £25.00 service charge is clearly disclosed before the customer confirms the mobile booking. It is not first introduced after RoadLux has attended.

The £25.00 charge is a service/attendance charge applicable in the defined circumstances. It is separate from the normal price of a successfully completed regas.

Nothing in this provision removes statutory rights or remedies where RoadLux itself has failed to provide a contracted service with the legally required reasonable care and skill.

11. Aircon system condition

A refrigerant recharge/regas does not repair an underlying defect. Problems may involve:

• refrigerant leakage
• compressor
• condenser
• evaporator
• pressure sensor
• relay
• fan
• expansion valve
• seals
• pipework
• electrical wiring
• control units
• other components

RoadLux does not guarantee that regassing a vehicle will correct a separate mechanical/electrical defect.

12. Aircon leak detection

RoadLux may use appropriate methods including:

• UV dye
• UV inspection
• electronic leak detection
• pressure testing
• other appropriate diagnostic methods

Some leaks can be identified immediately. Small, intermittent or location-dependent leaks may take longer to become detectable. UV dye may require refrigerant/oil circulation before evidence of a small leak becomes visible. Where RoadLux asks a customer to return for an agreed follow-up dye inspection, that follow-up inspection does not automatically include free parts, refrigerant, labour or repair unless specifically agreed.

13. Refrigerant type and quantity

Customers should provide the correct vehicle registration/details. Refrigerant type and system capacity vary by vehicle.

Where additional refrigerant is required beyond an included amount, the applicable additional refrigerant rate may be charged.

RoadLux uses appropriate vehicle information to determine the applicable refrigerant where reasonably possible. If vehicle information or labelling conflicts or is unclear, RoadLux may require further verification.

14. Bookings

Submitting a booking request does not necessarily mean the booking has been accepted. Where RoadLux confirmation is required, the appointment becomes confirmed when RoadLux confirms it.

Customers should provide accurate:

• contact information
• registration
• vehicle
• postcode/location
• requested service
• relevant fault information

RoadLux may contact the customer where further information is required.

15. Appointment times

RoadLux will make reasonable efforts to attend confirmed appointments as arranged. Timing may be affected by circumstances such as:

• traffic
• previous jobs overrunning
• breakdowns
• equipment faults
• weather
• unsafe working conditions
• unexpected vehicle problems
• events outside reasonable control

Unless expressly guaranteed in writing, estimated arrival times should not be interpreted as a guarantee of arrival at an exact minute. RoadLux takes reasonable steps to notify customers of material delays or changes.

56. Refunds & cancellation rights

Nothing in these Terms removes rights customers have under applicable consumer law. Rights can differ depending upon:

• goods/services/digital content supplied
• how the contract was made
• whether performance has begun
• whether the customer expressly requested immediate performance
• whether applicable statutory cancellation requirements have been satisfied

RoadLux does not use generic “no refunds” wording to override statutory rights. Where immediate digital supply or performance affects statutory cancellation rights, RoadLux obtains the express request, consent and acknowledgement applicable law requires at the appropriate stage.