Last updated 2026
This page is maintained by RoadLux to explain how we handle personal data in the RoadLux customer portal and on our service websites. RoadLux is the data controller for the information described below.
Information we collect
- Account details: name, email address, phone number and password credentials.
- Sign-in data from Google when you choose Google sign-in (name, email address and profile picture).
- Vehicle details you save, such as registration, make, model and year.
- Service records you create: air conditioning bookings, accident claims, rentals and any documents you upload.
- Basic technical data needed to operate and secure the service.
How we use your information
- To create and secure your RoadLux account across all our services.
- To deliver the services you request, including claim handling and bookings.
- To contact you about your account, bookings, claims or rentals.
- To meet our legal, insurance and accounting obligations.
Legal bases
We process your data to perform our contract with you, to meet legal obligations, and on the basis of our legitimate interest in operating and securing the service. Where we rely on consent — for example optional marketing — you can withdraw it at any time.
Sharing your information
We share data only where it is needed to deliver a service: insurers, approved repair centres, recovery and storage partners, rental providers, and our technology providers who host the portal, database and email delivery. We do not sell your personal data.
Data retention
We keep account and service records for as long as your account is active and afterwards only for the period required by our legal, insurance and accounting obligations. You can ask us to delete your account at any time.
Security
Access to your data is restricted to your own account through authenticated sessions and row-level database access rules. Uploaded documents are stored in private storage accessible only to you and authorised RoadLux staff.
Your rights
Under UK GDPR you can request access to your data, correction, deletion, restriction or portability, and you can object to certain processing. Contact us and we will respond within one month. You also have the right to complain to the Information Commissioner's Office (ICO).
Cookies
We use only the cookies and local storage needed to keep you signed in and to keep the portal secure. We do not use advertising cookies.
Contact us
Email info@roadlux.uk for any privacy question or data request. See also our Terms of Service.