Last updated 2026
These terms apply when you create a RoadLux account or use our websites and customer portal. By using the service you agree to them.
Your account
- One RoadLux account gives you access to all RoadLux services.
- You must provide accurate details and keep them up to date.
- You are responsible for keeping your sign-in credentials secure.
- Accounts are for individuals aged 18 or over.
Our services
RoadLux provides vehicle air conditioning servicing, accident management (including accident recovery, storage, repair management and insurance claim handling) and vehicle rentals. We do not provide general roadside or breakdown assistance.
Bookings, claims and rentals
Requests made through the portal are submissions, not confirmed contracts, until we confirm them. Specific service terms — including pricing, eligibility, courtesy vehicle and excess arrangements — are provided with each confirmation and take precedence over general portal wording.
Acceptable use
- Do not submit false, misleading or fraudulent information.
- Do not attempt to access another customer's data or disrupt the service.
- Only upload documents you have the right to share.
Availability
We aim to keep the portal available at all times but may suspend access for maintenance, security or reasons beyond our control.
Liability
Nothing in these terms limits liability that cannot be limited by law. Otherwise, we are not liable for indirect or consequential loss arising from your use of the portal.
Ending your account
You can close your RoadLux account at any time by contacting us. We may suspend or close an account that breaches these terms.
Changes and contact
We may update these terms and will change the date above when we do. These terms are governed by the laws of England and Wales. Questions? Email info@roadlux.uk, or claims@roadlux.uk for accident claims. See also our Privacy Policy.