30. RoadLux+

RoadLux+ is an optional paid membership.

31. RoadLux+ benefits

Current/eligible benefits may include:

• 50% off eligible Vehicle History Checks
• member Vehicle Aircon prices from Day 1
• FREE Antibacterial Air Conditioning Treatment from Day 1 with every paid R134a or R1234yf regas
• substantial discounts on selected Aircon add-ons
• better eligible parts prices
• lower eligible call-out prices
• RoadLux+ AI
• Smart Vehicle Reminders
• seasonal member benefits
• priority booking
• exclusive member offers
• RoadLux+ Savings Tracker
• loyalty rewards where offered

Eligibility and availability may apply. “Priority Booking” does not guarantee a specific appointment. “Better Parts Prices” does not guarantee RoadLux is the cheapest supplier in the market.

32. RoadLux+ cancellation

Customers can cancel RoadLux+ through the available account cancellation facility.

Cancellation normally prevents future renewal.

Unless another refund/cancellation right applies, membership benefits may continue until the end of the period already paid for.

Cancellation is not deliberately made unnecessarily difficult.

33. Membership price/benefit changes

RoadLux may change membership pricing or benefits prospectively, subject to applicable law and any notice or consent requirements.

RoadLux does not silently apply a new recurring price where applicable law requires notice or customer action.

Any material change affecting an existing subscriber is handled in accordance with applicable consumer law and the applicable subscription agreement.

8. RoadLux+ aircon prices

Eligible active RoadLux+ members receive member Vehicle Aircon pricing from Day 1 of active membership.

These are current prices rather than a contractual promise that the monetary amounts can never change. Any future price will be shown before the relevant future booking is confirmed.

9. RoadLux+ aircon add-ons

RoadLux+ members may receive substantial member discounts on eligible Aircon add-ons. Eligible add-ons and discounts may change.

Where available, RoadLux displays the Standard Price, the RoadLux+ Price and the Member Saving.

RoadLux does not promise that every add-on will permanently have the same percentage discount unless RoadLux specifically creates that promotion.

From Day 1 of an active RoadLux+ membership, the Antibacterial Air Conditioning Treatment is supplied free of charge (£0) with every paid R134a or R1234yf regas. It is not charged as a paid add-on to eligible members and cannot be exchanged for cash or credit.

55. Payments

RoadLux may use payment service providers such as Stripe.

Payment is confirmed through appropriate server-side/payment-provider processes. A browser success page alone is not treated as proof of successful payment.

RoadLux protects against duplicate:

• charges
• subscriptions
• Vehicle Check Credit grants
• promo redemptions
• purchases

56. Refunds & cancellation rights

Nothing in these Terms removes rights customers have under applicable consumer law. Rights can differ depending upon:

• goods/services/digital content supplied
• how the contract was made
• whether performance has begun
• whether the customer expressly requested immediate performance
• whether applicable statutory cancellation requirements have been satisfied

RoadLux does not use generic “no refunds” wording to override statutory rights. Where immediate digital supply or performance affects statutory cancellation rights, RoadLux obtains the express request, consent and acknowledgement applicable law requires at the appropriate stage.