16. Vehicle History Check

RoadLux provides Vehicle History Checks using vehicle information obtained from connected third-party and/or official data sources.

Depending upon availability, a report may include information concerning:

• stolen records
• insurance stolen information
• outstanding finance
• insurance write-off history
• write-off category
• salvage history
• scrapped status
• certificate of destruction
• import/export
• registration changes
• keeper history
• mileage
• mileage discrepancies
• MOT
• vehicle identity
• VIN information
• engine information
• V5C information
• valuations
• vehicle specifications
• emissions
• fuel economy
• tax information
• other available vehicle information

Not every category is necessarily available for every vehicle.

17. Vehicle history data limitations

A Vehicle History Check is an information service. It is not:

• a physical vehicle inspection
• a mechanical inspection
• an MOT
• a warranty
• a guarantee of roadworthiness
• a legal opinion
• a guarantee that a vehicle has never been damaged
• a guarantee that every incident has been recorded
• a guarantee that all mileage is genuine
• a guarantee that every third-party database is complete
• a guarantee that the vehicle is suitable to purchase
• a guarantee of future condition

Customers considering purchasing a vehicle should make appropriate additional checks. RoadLux will provide its contracted service with the care required by applicable law, but information originating from third-party databases may depend upon the accuracy and completeness of information supplied to those databases.

18. Unknown vehicle history data

RoadLux distinguishes:

Missing or null data is not converted into a green PASS.

19. Write-off categories

Where a data source returns a write-off category, RoadLux shows the actual returned category. RoadLux does not guess a write-off category.

Where a write-off is recorded but no category is supplied, RoadLux shows: “Insurance write-off recorded — Category: Not provided by data source”.

20. Vehicle History Check prices

The applicable price is shown before purchase.

21. Check packs

A check pack is one transaction that adds a fixed number of Vehicle Check Credits to the customer’s account. A pack is not:

• voucher codes
• promo codes
• separate payments per check

One successfully confirmed pack purchase adds exactly the number of credits stated for that pack. Pack pricing is already discounted, so the RoadLux+ 50% member price applies to eligible single checks only and does not stack with packs.

22. Credit expiry

Vehicle Check Credits expire 12 months after purchase if unused.

Expiry runs from the date of purchase of the pack, and expired credits cannot be reinstated or refunded.

Any change to the expiry period will be clearly disclosed before a future purchase.

23. Using a Vehicle Check Credit

One credit generates one new eligible Vehicle History Report.

Before consuming a credit RoadLux shows “USE 1 VEHICLE CHECK CREDIT?” together with the registration, the vehicle, credits before and credits after, and the options CANCEL or YES, USE 1 CREDIT.

Closing the modal, navigating back or selecting Cancel does not consume the credit.

24. Duplicate credit protection

RoadLux protects against duplicate consumption caused by:

• double taps
• page refreshes
• network retries
• webhook retries
• duplicate callbacks
• server retries

One report entitlement does not unintentionally consume multiple credits.

25. Failed report generation

Where a credit has already been validly reserved or applied to an entitlement and the supplier or API subsequently fails, RoadLux does not intentionally consume another credit simply to retry the same entitlement.

RoadLux retries the same entitlement where technically appropriate.

26. Saved reports

Successfully completed reports are stored securely as historical snapshots.

A report shows its original checked date/time and its RoadLux report reference.

A saved report reflects information available at the original check time. It is not automatically refreshed.

27. Reopening reports

Reopening an existing completed report does not intentionally:

• charge again
• consume another credit
• redeem another promotion
• make another Stripe charge
• create another supplier API call

If the customer wants a newly updated check, that is a new report/entitlement.

28. Report ownership

Reports belong to the purchaser/entitlement holder. They are not globally unlocked by registration.

If Customer A checks vehicle AB12 CDE, Customer B does not gain access simply by searching AB12 CDE. Customer B requires their own entitlement.

29. Guest reports

Where guest Vehicle History Check purchases are permitted, guest reports use secure non-guessable access.

Purchased reports are not publicly accessible using registration alone.

Where RoadLux supports claiming a guest report into an account, appropriate verification occurs before ownership is transferred or linked.

34. Promotions

RoadLux promotions may include:

• free checks
• fixed-price offers
• percentage discounts
• member offers
• seasonal offers
• loyalty rewards

Unless expressly stated, promotions have no cash value. A single Vehicle History Check promotion does not automatically apply to a six-check bundle.

55. Payments

RoadLux may use payment service providers such as Stripe.

Payment is confirmed through appropriate server-side/payment-provider processes. A browser success page alone is not treated as proof of successful payment.

RoadLux protects against duplicate:

• charges
• subscriptions
• Vehicle Check Credit grants
• promo redemptions
• purchases

56. Refunds & cancellation rights

Nothing in these Terms removes rights customers have under applicable consumer law. Rights can differ depending upon:

• goods/services/digital content supplied
• how the contract was made
• whether performance has begun
• whether the customer expressly requested immediate performance
• whether applicable statutory cancellation requirements have been satisfied

RoadLux does not use generic “no refunds” wording to override statutory rights. Where immediate digital supply or performance affects statutory cancellation rights, RoadLux obtains the express request, consent and acknowledgement applicable law requires at the appropriate stage.